Refund policy
ABOUT RETURN
Please be forewarned that we do not accept returns for any personal reasons.
In the case of the products being defective, we will respond by refunding for the defective product upon confirming the defect via a photo attached to the email sent within 14 days of arrival.
Returning the product is unnecessary in this case. If you would like a refund for a defective product, contact us within 14 days of the product’s arrival via email.
※If there is no reply within 3 business days, please contact us again.
The email may not be delivered properly due to some spam email countermeasures by limiting domains.
Please make sure the domain below can be received.
Mail Address：info@frontia-net.com
- Depending on the email service, mail software, virus countermeasure software, and etc.
The email may be recognized as a spam email and not delivered properly. (Especially for those who use free email services such as Hotmail)
In these cases, please check your spam email folder or check the settings of the service or software.
※Please understand that we cannot accept any defective products that meet the following conditions.
- Products that have exceeded 14 days from arrival
- Used product
- In instances where the order and the recipient is different, excluding instances where the product is defective
The procedure is as follows.
1: Please, send the following information via email within 14 days of the product’s arrival.
- Name
- Home address
- Product name and number
- Defective area (Please indicate with a photo in the case of a damaged product etc.)
- Order number (It is written in the order confirmation email sent)
2: We will guide you through the refund process as soon as we have confirmed the email.
ABOUT CANCELING ORDER
We can not accept returns/cancellations for your convenience after all orders.